Privacy Policy

Website: www.hairtransplantclinic.pk
Last Updated: May 20, 2026

Welcome to Hair Transplant Clinic ("we", "our", "us"), accessible at www.hairtransplantclinic.pk. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or avail our hair transplant and related medical services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

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1. Information We Collect

We may collect the following types of information when you interact with our website or clinic:

a) Personal Identification Information

• Full name, age, gender
• Email address and phone number
• Postal/residential address
• CNIC or government-issued ID (where required for medical records)

b) Medical & Health Information

• Details of your hair loss condition, medical history, and prior treatments
• Photographs of the scalp/treatment areas submitted for consultation
• Consultation notes and procedure records
• Post-procedure care and follow-up data

c) Technical & Usage Data

• IP address, browser type, and device information
• Pages visited, time spent, and referral source
• Cookies and similar tracking technologies

d) Communication Data

• Messages sent via our contact forms, WhatsApp, or email
• Appointment booking details

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, manage, and provide medical consultations and hair transplant procedures
• To maintain accurate and up-to-date patient medical records
• To communicate with you regarding appointments, treatment plans, and follow-ups
• To respond to your queries submitted through our website or contact channels
• To send you relevant updates, promotional content, or educational material (with your consent)
• To improve our website functionality, content, and overall user experience
• To comply with applicable laws, medical regulations, and legal obligations in Pakistan
• To detect and prevent fraudulent or unauthorized activity

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3. Cookies and Tracking Technologies

We employ the use of cookies on our website. By accessing www.hairtransplantclinic.pk, you agree to the use of cookies in accordance with this Privacy Policy.

Cookies are small text files stored on your device that help us retrieve your preferences and improve your browsing experience. We use cookies for the following:

• To remember your session and preferences on our website
• To analyse website traffic and user behaviour via tools such as Google Analytics
• To enable social media sharing and embedded content features

You may disable cookies through your browser settings at any time; however, some features of our website may not function properly as a result.

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4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• With medical professionals or consultants involved in your treatment or care
• With trusted third-party service providers who assist us in operating our website and delivering services (e.g., IT support, appointment systems), subject to confidentiality obligations
• With legal authorities or regulatory bodies when required to do so by applicable Pakistani law, court order, or government regulation
• In the event of a business merger, acquisition, or restructuring, with the successor entity — subject to the same privacy protections

We require all third parties to respect the security of your personal data and to handle it in accordance with applicable law.

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5. Medical Information & Confidentiality

As a medical clinic, we are bound by professional and ethical obligations to maintain the confidentiality of all patient health information. Your medical records are:

• Stored securely with restricted access limited to authorised clinical staff only
• Never shared with any third party for commercial or marketing purposes without your explicit written consent
• Retained for the period required under applicable Pakistani medical recordkeeping regulations

Information submitted for free online consultations (including photos) is used solely for assessment purposes and is treated with the same level of confidentiality as in-clinic records.

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6. Data Security

We take the security of your personal and medical data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption on our website
• Restricted access to patient data on a need-to-know basis
• Regular review and update of our security practices

Please note, however, that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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7. Intellectual Property & Website Content

Unless otherwise stated, Hair Transplant Clinic and/or its licensors own the intellectual property rights for all material published on www.hairtransplantclinic.pk. All intellectual property rights are reserved.

You may access the content on our website for personal use, subject to the restrictions set out in this policy. You must not:

• Republish, reproduce, duplicate, or copy material from our website
• Sell, rent, or sub-license content from our website
• Redistribute any content from our website without prior written permission

Before-and-after patient photographs displayed on our website are published with the explicit consent of the respective patients. Unauthorised use or reproduction of these images is strictly prohibited.

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8. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or informational resources). Please note that these external sites have their own privacy policies, and we have no responsibility or liability for their content or practices. We encourage you to review the privacy policy of every website you visit.

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9. Medical Disclaimer

The content published on www.hairtransplantclinic.pk — including articles, blogs, and informational pages — is intended for general educational and informational purposes only. It does not constitute professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified and registered medical professional regarding any medical condition or treatment. Do not disregard professional medical advice or delay seeking it based on information read on this website.

Hair Transplant Clinic shall not be held liable for any loss, damage, or adverse outcome arising from reliance on information published on this website.

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10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will take immediate steps to delete such information from our records.

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11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data:

• Right to Access — You may request a copy of the personal data we hold about you
• Right to Correction — You may request that we correct any inaccurate or incomplete information
• Right to Deletion — You may request deletion of your personal data, subject to our medical recordkeeping obligations
• Right to Withdraw Consent — Where we process your data based on consent (e.g., for marketing), you may withdraw that consent at any time
• Right to Complain — You may lodge a complaint with the relevant authority if you believe your data is being processed unlawfully

To exercise any of these rights, please contact us using the details provided at the end of this policy.

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12. Data Retention

We retain your personal and medical data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are typically retained for a minimum of five (5) years in accordance with standard clinical practice in Pakistan, or longer as required by law.

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13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised policy on our website. The "Last Updated" date at the top of this page will reflect the date of the latest revision.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

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14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Website: www.hairtransplantclinic.pk
Email: info@hairtransplantclinic.pk
Phone: +92-327-0011-336
Address: 85_R1, Phase 2, Johar Town, Lahore, Pakistan